Frequently Asked Questions

Elakai Cornhole Board with Bags and Detailed Badge

Common Questions

How can I contact Elakai?

If you can't find what you're after below, you can email the Elakai team at consumercare@elakaioutdoor.com.

What payment methods does Elakai accept?

We accept credit card payments (Visa, Mastercard) and Paypal for online retail orders. Orders can also be processed using Afterpay.

Can I change or cancel my order?

We do our best to process orders quickly to ship to you as soon as possible, which gives us a very small window to change your order. While we can't make any guarantees to prevent a return, if you'd like to cancel an order, remove items, or change your shipping address, please contact the Elakai team as soon as possible at consumercare@elakaioutdoor.com.

What is your return or exchange policy?

If our product has failed to meet your satisfaction and is undamaged, you can return or exchange any product within 30 days from when the product was purchased. We also accept returns of product damaged during shipping, at no fault or cost to you.

To quickly process a return, please contact email consumercare@elakaioutdoor.com with an explanation and any relevant images as to why the return is being made. Our team will follow up with appropriate instructions.

What are my shipping options?

While we currently only offer standard ground shipping of 5-7 business days, you may contact the Elakai team to see if rushed shipping is available based on your ship-to location. Please note all rush shipping fees are the responsibility of the customer.

How do I find the status of my order?

We will contact you via the email you provided upon order for the following updates: when payment for your order has been processed, when the order ships, and when it shows it has been delivered to you. When your order ships, we will send you a link from the shipping carrier that you may use through the carrier site to track your package.

Please do not hesitate to contact our team at consumercare@elakaioutdoor.com if you are concerned about the status of your order.

What are your order fulfillment policies?

General Fulfillment Times

Elakai's top priority is getting you outdoors with your new gear as soon as possible. While we keep inventory of our most popular product, many items are made-to-order or have longer production times due to their hand-crafted nature.

Cornhole Boards

All of our boards are made-to-order and are produced in the order in which they are received.

For large orders or cornhole boards for time-sensitive events, please contact the Elakai team to arrange for special considerations.

What's the info on shipping and delivery timelines?

General

Elakai's partnerships with couriers such as UPS and the USPS are leveraged differently depending on the specific needs of each order. Determining factors that go into choosing a carrier for a specific order may include the delivery destination, weight and size of packages, and time sensitivity.

Flat Rate and Economy Shipping

Economy delivery times range from 2-8 business days. UPS takes the initial package(s) to a centralized USPS hub and USPS handles the remainder of the delivery.

Oversized Item Surcharge

So large and bulky items reach you safely, additional surcharges may apply due to size, weight, or special handling required. This surcharge is in addition to standard shipping rates and free shipping offers.

Oversized Item Surcharges will be calculated during checkout and are already included in the $35 flat rate for cornhole boards.

What's the warranty policy?

120-Day Limited Warranty

This consumer warranty extends to the original consumer purchase of any Elakai Outdoor Product (hereinafter referred as the "Product").

WARRANTY DURATION: This Product is warranted to the original consumer purchase of a period of one-hundred and twenty (120) days from the original purchase.

WARRANTY COVERAGE: Elakai Outdoor warrants to the original Consumer Purchaser that any Product of its manufacture is free from defects in material and workmanship when used for the intended purpose under normal use and conditions. THIS WARRANTY IS VOID IF THE PRODUCT HAS BEEN DAMAGED BY ACCIDENT, UNREASONABLE USE, NEGLIGENCE, IMPROPER SERVICE, FAILURE TO FOLLOW INSTRUCTIONS PROVIDED WITH THE PRODUCT OR OTHER CAUSES NOT ARISING OUT OF DEFECTS IN MATERIAL AND WORKMANSHIP.

WARRANTY PERFORMANCE: During the above one-hundred and twenty (120) day warranty period, Elakai Outdoor shall repair or replace with a comparable model, and Product, or component thereof, which may prove defective under normal use and proper care, and which our examination shall disclose to our satisfaction to be thus defective, please contact our Warranty Dept.

E-mail us at:Consumercare@elakaioutdoor.com

Other than shipping requirements no charge will be made for such repair or replacement of in-warranty Products. Elakai Outdoor strongly recommends that the Product is insured for value prior to mailing.

WARRANTY DISCLAIMERS: ANY IMPLIED WARRANTIES ARISING OUT OF THIS SALE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ABOVE ONE-HUNDRED AND TWENTY (120) DAY WARRANTY PERIOD. ELAKAI OUTDOOR SHALL NOT BE LIABLE FOR LOSS OF USE OF THE PRODUCT OR OTHER CONSEQUENTIAL OR INCIDENTAL COSTS, EXPENSES OR DAMAGES INCURRED BY THE CONSUMER OF ANY OTHER USE.

Some states do not allow the exclusion or limitation of implied warranties or consequential or incidental damages, so the above limitations or exclusions may not apply to you.

LEGAL REMEDIES: This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

NOTE: This product can be played outdoors but must be stored indoors.

What about returns and refunds?

Returns

Returns may be accepted within 30 days of purchase. After 30 days, we unfortunately cannot offer a refund or exchange.

For return eligibility, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To return your product, you should mail your product to: 149 Harvest Drive, Coldwater, OH 45828, United States. Please include your name and order number on the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then try to contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at consumercare@elakaioutdoor.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at consumercare@elakaioutdoor.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.