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Description
Shipping & Returns
Elakai®'s top priority is getting you outdoors with your new gear as soon as possible!
We typically ship within 1-2 business days after receiving your order. The transit time via UPS varies based on location typically 1-5 business days.
You can return your product up to 30 days after receiving your order. Learn more
1% for the PlanetElakai has pledged to donate 1% of annual sales to environmental organizations
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FAQs
What are my shipping options?
While we currently only offer standard ground shipping, you may contact consumercare@elakaioutdoor.com to see if rushed shipping is available based on your ship-to location. Please note all rush shipping fees are the responsibility of the customer.
How long will it take to get my order?
Elakai®'s top priority is getting you outdoors with your new gear as soon as possible!
We typically ship within 1-2 business days after receiving your order. The transit time via UPS varies based on location typically 1-5 business days.
What is your return and exchange policy?
If our product has failed to meet your satisfaction and is undamaged, you can return or exchange any product within 30 days from when the product was purchased. We also accept returns of product damaged during shipping, at no fault or cost to you.
To quickly process a return, please contact email consumercare@elakaioutdoor.com with an explanation and any relevant images as to why the return is being made. Our team will follow up with appropriate instructions.
Can I get a custom design?
Yes, we do offer customization. For specific products or large quantities please reach out to consumercare@elakaioutdoor.com.
Do you sell wholesale?
We do! Please visit our wholesale website here to learn more and apply to join our program.